Terms of Service

Welcome to pullup.at. We provide a comprehensive event management platform that includes:

• QR code-based guest check-in with fraud detection
• Ticket sales with multiple pricing tiers
• Reserved seating with interactive seat selection
• Custom landing pages and email templates
• Public profiles and digital stamp collections
• Event discovery with interactive map based on location
• Peer-to-peer ticket resale marketplace
• Enterprise organization management
• Developer API and webhooks
• Push notifications and in-app messaging
• Cosmetic shop for profile customization
• Social features including follows and collections
• Automatic translation of event descriptions
• Accommodation recommendations near events (powered by Stay22)
• Interactive venue maps and directions

You must be at least 18 years old to create an account. You are responsible for maintaining the security of your account and all activities that occur under it.

• You can request a full export of your data at any time (limited to once per 7 days)
• Two-factor authentication (2FA) is available for enhanced security
• Passkey authentication is supported for passwordless login
• Google OAuth sign-in is available
• You may delete your account and all associated data at any time

pullup.at offers multiple tiers for event hosts:

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

Ticket buyers can also subscribe for enhanced benefits:

Pullup Status is a free rewards program that unlocks discounts and perks based on your booking history. Status is earned automatically through qualifying bookings (£5 or more).

Pullup Status discounts are venue-funded - hosts choose to offer discounts to attract loyal customers. Not all events participate. Your status is calculated based on qualifying bookings in the last 12 months. Status may be recalculated if bookings are refunded or disputed.

For hosts who sell tickets or receive payments:

• Payment Processing: All payments are processed securely via Stripe.
• Fund Holding: Revenue from ticket sales is held in pullup.at's business account with Monzo until payout is requested.
• Platform Fees: A small platform fee applies to ticket sales. The exact percentage is shown during event creation.
• Payout Methods:
  • UK bank transfer (1-2 business days)
  • International transfer via IBAN/SWIFT (3-5 business days)
• Minimum Payout: £10 minimum for payout requests.
• Promo Codes: Hosts can create discount codes for their events.

Platinum hosts can enable reserved seating for their events:

• Create and save reusable venue layout templates
• Configure sections with different pricing tiers (standard, VIP, balcony, etc.)
• Guests select their specific seats during checkout
• Seats are held temporarily during the checkout process (configurable hold duration)
• Queue system available for high-demand events to manage traffic
• Seat assignments are final once payment is completed
• Seat information is included on tickets and at check-in

Elite buyers can resell their tickets through our secure marketplace:

• Only verified ticket holders can list tickets for resale
• Sellers set their asking price (can be above or below original price)
• Buyers receive authentic tickets with new QR codes upon purchase
• Original ticket is automatically invalidated after successful sale
• Sellers receive instant payout minus platform fee
• Hosts can disable resale for specific events
• All resale transactions are tracked for fraud prevention

For venues, promoters, and large-scale operations, we offer enterprise accounts:

• Team Management: Invite team members with role-based permissions (admin, event manager, check-in staff, finance, analyst, promoter)
• Central Wallet: All event revenue flows to a shared organization wallet
• Multiple Payout Accounts: Configure multiple bank accounts for payouts
• Promoter System: Track promoter links, conversions, and commissions
• Sponsor Integration: Add sponsor logos to tickets, emails, and landing pages
• Fraud Detection: AI-powered fraud monitoring and alerts
• White-Label: Full custom branding and domain support
• Analytics: Advanced reporting across all organization events

Platinum and Enterprise users have access to our Developer API:

• RESTful API with OAuth2 authentication
• Create and manage events programmatically
• Access guest lists and check-in data
• Award stamps to users via API
• Register webhooks for real-time event notifications
• Scoped API keys with granular permissions
• Rate limiting applies based on subscription tier
• Webhook delivery logs for debugging

API usage is monitored. Abuse or excessive usage may result in rate limiting or API access revocation.

pullup.at provides automatic translation services for event descriptions:

• Event descriptions are automatically detected and translated to the viewer's language
• Translation is powered by third-party AI services
• A badge indicates when content has been auto-translated
• Users can view the original text at any time
• We do not guarantee translation accuracy - original content takes precedence
• Hosts remain responsible for the accuracy of their original content

We provide accommodation recommendations near event venues:

• Hotel and accommodation listings are provided by Stay22, a third-party service
• pullup.at may receive affiliate commission from accommodation bookings
• Accommodation availability, pricing, and quality are not controlled by pullup.at
• Users book directly with accommodation providers - pullup.at is not a party to these bookings
• We do not guarantee availability, pricing accuracy, or accommodation quality
• All accommodation booking disputes should be directed to the relevant provider or Stay22

We use third-party mapping and location services:

• Interactive Maps: Powered by OpenStreetMap via Leaflet
• Location Detection: IP-based location detection via ipapi.co for event discovery
• Address Geocoding: OpenStreetMap Nominatim for converting addresses to map coordinates
• Postcode Lookup: Postcodes.io for UK postcode data
• Map data accuracy is provided "as is" - verify event locations independently
• Location services are approximate and may not reflect exact venue positions

pullup.at displays advertisements through Google AdSense to support the platform:

• Consent Required: Advertisements are only displayed after you consent to advertising cookies
• Google AdSense: We use Google AdSense (Publisher ID: ca-pub-4060350566569930) to serve ads
• Personalized Ads: If consented, Google may show ads based on your browsing behavior
• IAB TCF Compliance: We implement the IAB Transparency and Consent Framework v2.2
• Rejection: You can reject advertising cookies at any time via the consent banner or settings
• No Sale of Data: We do not sell your personal data to advertisers

Ad content is provided by third parties. We are not responsible for the content, accuracy, or availability of advertisements. Google's advertising is subject to Google's Advertising Policies.

We provide multiple notification channels:

• In-app notifications for real-time updates
• Email notifications for important events (ticket purchases, event updates)
• Push notifications (with your permission)
• Configurable quiet hours and notification preferences
• Digest options for batched notifications

You can customize your notification preferences at any time in your account settings.

When guests check in to events via QR code, they earn digital stamps:

• Stamps are earned only by physical check-in and cannot be purchased or transferred
• Rarity levels (Common, Rare, Epic, Legendary) based on event characteristics
• Premium hosts can design custom stamps using the stamp builder
• Each stamp includes metadata (venue, city, date, event type)
• Stamps can be displayed on your public profile
• Shareable stamp links with 3D previews
• Stamps have no monetary value and are for display purposes only
• We reserve the right to modify stamp rarity or appearance

Our social features allow users to connect:

• Public Profiles: Customizable profiles at pullup.at/profile/username
• Following: Follow other users to see their activity
• Collections: QR-based user collection system at events
• Nearby Discovery: Opt-in feature to discover users near you
• Event Chat: Group chat for event attendees
• Cosmetic Shop: Purchase frames, backgrounds, and animations for your profile

As an event host, you are responsible for:

• Ensuring your events comply with local laws and regulations
• Managing your guest list appropriately
• Providing accurate event information including location and age restrictions
• Refunding guests if your event is cancelled
• Ensuring the safety of guests at your venue
• Custom stamps, landing pages, and emails being appropriate and non-offensive
• Responding to support inquiries from your guests

You may not use pullup.at for:

• Any illegal activities or events
• Events that promote hate, violence, or discrimination
• Fraudulent ticket sales or scalping operations
• Offensive or inappropriate content in stamps, profiles, or landing pages
• Spam or unsolicited marketing
• Impersonation of other users or organizations
• Circumventing platform fees or security measures

We reserve the right to remove content and terminate accounts that violate these guidelines without notice.

Content you create on pullup.at (stamps, landing pages, event descriptions) remains your intellectual property. By using the platform, you grant pullup.at a non-exclusive license to display and distribute this content as part of the service.

The pullup.at name, logo, and platform design are trademarks of pullup.at. You may not use these without permission.

pullup.at provides the platform "as is" without warranties. We are not liable for:

• Actions of event hosts or attendees
• Cancelled or modified events
• Technical issues or service interruptions
• Loss of data beyond our control
• Third-party integrations or services

We may update these terms from time to time. We will notify users of significant changes via email or in-app notification. Continued use of the platform after changes constitutes acceptance of the updated terms.

For questions about these terms, please contact us at support@pullup.at

For urgent matters, Platinum and Enterprise users can access priority support through their account dashboard.