Operations
Customer Success Manager
London, UK (Hybrid)Full time£45,000 - £60,000
About the Role
Help our event organizers succeed by providing exceptional support and guidance. You'll be the primary point of contact for key accounts, ensuring they get maximum value from our platform.
What You'll Do
- Manage relationships with key event organizers
- Onboard new customers and ensure successful adoption
- Identify upsell and expansion opportunities
- Gather customer feedback and advocate internally
- Create customer education resources
What We're Looking For
- 3+ years in customer success or account management
- Strong communication and relationship-building skills
- Problem-solving mindset and proactive approach
- Experience with CRM and support tools
- Ability to manage multiple accounts simultaneously
Nice to Have
- Experience in events or hospitality industry
- Knowledge of ticketing platforms
- Experience with enterprise customers
- Data analysis skills
Benefits
Competitive salary with equity optionsFlexible hybrid working arrangement25 days annual leave + bank holidaysCommission on expansionsFree tickets to partner events
Interested in this role?
Applications reviewed within 5 business days
P
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